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+44 207 9711102

Terms and conditions of use our delivery service

Welcome to Pedivan Sustainable Delivery`s website and price calculator-order placing platforms. Please read these terms and conditions carefully before placing your first order with us. By accessing our site and placing an order you agreed to be bound by these terms and conditions and our terms of use policy.

If you have any questions relating to these terms and conditions please contact before you place an order. If you do not accept these terms and conditions in full please do not use our service. Privacy Policy


1. Our company is a website operated by Pedivan Sustainable Delivery Limited, incorporated and registered in the England and Wales, whose registered office is at 6B Waterlow Road, London, N19 5NH, United Kingdom. Our Company registration number is 08167130.


2. Definitions

  • Customer/Sender/User: The party who books and contracts with Pedivan Sustainable Delivery Ltd to arrange collection and delivery of a parcel/consignment and who is responsible for payment of all charges associated with each parcel delivery.

  • Consignee/Receiver – The person who is receiving the parcel/consignment sent by Pedivan Sustainable Delivery Ltd.

  • Collection point – means the address at which any Parcel/Consignment is to be collected by the carriers.

  • Parcel protection – This is Transit cover that provides cover against Loss and/or Damage.

  • Charges- All charges payable by the Customer

  • Delivery point – means the address to which any Parcel/Consignment is to be delivered by our riders.

  • Order/Booking – an order/booking placed on the site between us and the customer.

  • Safe Location – means that the carrier deems this a ‘safe’ area and parcels can be left at the door without a signature.

  • Working Day – Monday to Saturday from 9 am to 5 pm, excluding public and bank holidays.

3. Service availability

Pedivan’s service is available by automatized quotes and orders via our website, custom orders can be placed by email ( or phone (+44 (0)2079711102).

4. Limitations of delivery service

  • 4.1 Dangerous goods – we are not providing any services to deliver dangerous goods that could put the health and safety of other people at risk. This includes (but is not restricted to) explosives, radioactive material, and items requiring specialist treatment or handling during transportation.

  • 4.2 Intrinsically illegal goods – restricted goods, or goods whose transport and/or holding and/or offering and/or sale and/or acquisition and/or use are prohibited by law.

  • 4.3 Heavy or strangely-shaped items  Any individual item maximum 25kg in gross weight to be delivered. Maximum payload limit 250kg/load.

  • 4.4 Pedivan Sustainable Delivery Ltd Service areas  

  • Central London: WC1, WC2, EC1, EC2, EC3, EC4

  • South Eastern: SE1, SE5, SE8, SE11, SE14, SE15, SE16, SE17, 

  • South Western: SW1, SW3, SW4, SW5, SW7, SW8, SW9, SW11

  • Western and Paddington: W1, W2, W8, W9

  • North West: NW1, NW5, NW8

  • Northern: N1, N5, N7

  • Eastern: E1, E2, E3, E8, E14

Pedivan Sustainable Delivery Ltd retains the right to refuse delivery of any item at any time.


5. Price and Payment

  • 5.1 The price and any taxes and expenses for the goods and/or services shall be as specified in the Purchase Order.

  • 5.2 An invoice shall be produced by the Supplier to the Buyer in accordance with the terms set out in the Purchase Order. The Buyer shall pay for the goods and/or services at the end of the specified date in which the goods and/or services are supplied or in which the invoice is received, whichever is the later. In no circumstances shall the time for payment be of the essence of the Agreement.

  • 5.3 The Buyer shall not be responsible for any expenses, charges or price other than those set out in the Purchase Order.

  • 5.4 Once a Purchase Order has been agreed by the Buyer the price for the goods and/or services shall be fixed.

  • 5.5 Each of Our invoices must be paid within 14 days of the date of the invoice unless You notify Us of any bona fide dispute in relation to an invoice within 7 days of the date of that invoice. You shall pay any undisputed amount of the disputed invoice in accordance with this Condition but may withhold the disputed amount until the amount due has been agreed or otherwise determined.

  • 5.6 We shall be entitled to charge interest on the outstanding amount from the due date until payment is made in full at the rate of 10% per month over the base rate from time to time, which interest shall accrue on a daily basis from the date payment becomes overdue until the date payment of the overdue amount together with all interest that has accrued is received by Us in cleared funds.


6. Orders & Cancellation 

  • 6.1 When you place an order through our Service, you will receive a confirmation email about your order been placed. Please ensure that you have given us a correct email address and mobile number as this is how we will communicate with you about your order. Please also ensure that you provide an accurate address and telephone number to ensure that your parcels arrive at the correct location.  We do monitor our riders regularly and it is of utmost importance to us that they comply with our standards and help us to maintain our reputation. You can let us know if you have any comments by emailing or calling us

  • 6.2 You have the right to cancel an order 24 hour upfront or earlier of the chosen pickup time. Customers can cancel an order by contacting us by phone (+44(0)2079711102) or email ( Any payment made prior to an order being cancelled will be reimbursed using the same method you used to pay for your order. Any order cancelled after it becomes a Started Order will be charged.

7. Our liability

  • 7.1 In the event of any unforeseen circumstances (such as lorry breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative delivery timeslot or date. We will not be responsible for any losses (including loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation) incurred due to a delay in delivery arising out of any cause beyond our control.

  • 7.2 We are not responsible for any delay caused by the failure of the buyer (an incorrect collection/delivery address, email, phone number)

  • 7.3 We will not responsible for items which have not been provided with appropriate packaging.

  • 7.4 All of our Pedivans are insured. We are covered up to £10,000 / load for goods on transit insurance as default, up to £5 million public liability and up to £10 million employer liability.


8. Customer liability

  • 8.1 ensure that you have given us a correct email address and mobile number as this is how we will communicate with you about your order

  • 8.2 ensure that you provide an accurate address and telephone number to ensure that your parcels arrive at the correct location

  • 8.3 ensure that you have protected your items within the box, example (pack empty space with bubble wrap, polystyrene or cardboard)

  • 8.4 ensure that your parcel has appropriate packaging (depending on its fragility)

9. Damages & Refund

  • 9.1 It is the customer’s responsibility to receive and check the goods, once delivered the customer accepts responsibility for all goods. Any damages or defects must be reported within 24 hours.

  • 9.2 You may eligible to claim a refund if the items damaged by during the delivery.

  • 9.3 If a claim is made for damage, the recipient must keep all packaging and any damaged items for inspection until the claim is resolved. Collection of the item may be arranged before the settlement of the claim.

  • 9.4 To progress a claim, we may require further information or additional evidence from you, such as receipts or photos of the item and/or packaging.

  • 9.5 You may not eligible to claim a refund if the item damage caused by inappropriate packaging. 


10. A refund cannot be requested in case of delay if it is arising out of the following reasons

  • 10.1 Misspelt, incomplete or outdated address

  • 10.2 Order form completed incorrectly

  • 10.3 Failed delivery attempts – if the recipient is not present at the indicated delivery address, or time

  • 10.4 Refused by the recipient

  • 10.5 Lack of information to contact the recipient in special cases (such as no doorbell, difficult access into the building)

  • 10.6 Package redirection by the customer

  • 10.7 Suspicious consignment (If the package contains something that illegal or against our policy)

  • 10.8 Protective pets

  • 10.9 Temporary technical issues (under such circumstances, the customer will be notified of the problem, and a new delivery will be attempted the first possible working day)


11. Delivery of alcohol

If you wish to send/receive alcohol by using our service, both Persons sending or receiving must be aged 18 or over. Alcoholic beverages can only be sold and delivered to persons aged 18 or over. Pedivan operates the Challenge 25 age verification policy whereby customers who are lucky enough not to look 25 or over, will be asked by the Pedivan rider to provide proof of age to show that they are aged 18 or over. By placing an order that includes alcohol, you confirm that you are at least 18 years old. The Pedivan rider may refuse to deliver any alcohol to any person who does not appear, or cannot prove they are, aged 18 or over. The Pedivan rider may also refuse to deliver any alcohol to any person who is, or appears to be, under the influence of either alcohol or drugs.

Terms & Conditions of using our website




These terms and conditions apply between you, the User of this Website (including any
sub-domains, unless expressly excluded by their own terms and conditions), and Pedivan
Sustainable Delivery Ltd, the owner and operator of this Website. Please read these terms and
conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound
by these terms and conditions is deemed to occur upon your first use of the Website. If you do not
agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is
not either (i) employed by Pedivan Sustainable Delivery Ltd and acting in the course of their
employment or (ii) engaged as a consultant or otherwise providing services to Pedivan Sustainable
Delivery Ltd and accessing the Website in connection with the provision of such services.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to
these terms and conditions, you represent and warrant that you are at least 18 years of age.


1. All Content included on the Website, unless uploaded by Users, is the property of Pedivan
Sustainable Delivery Ltd, our affiliates or other relevant third parties. In these terms and
conditions, Content means any text, graphics, images, audio, video, software, data
compilations, page layout, underlying code and software and any other form of information
capable of being stored in a computer that appears on or forms part of this Website, including
any such content uploaded by Users. By continuing to use the Website you acknowledge that
such Content is protected by copyright, trademarks, database rights and other intellectual
property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or
otherwise, any license or right to use any trademark, logo or service mark displayed on the site
without the owner’s prior written permission


2. You may, for your own personal, non-commercial use only, do the following:
a. retrieve, display and view the Content on a computer screen


3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes
any Content without the written permission of Pedivan Sustainable Delivery Ltd.
Prohibited use


4. You may not use the Website for any of the following purposes:
a. in any way which causes, or may cause, damage to the Website or interferes with any
other person’s use or enjoyment of the Website;
b. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or
otherwise objectionable or in breach of any applicable law, regulation, governmental
c. making, transmitting or storing electronic copies of Content protected by copyright
without the permission of the owner.


5. This Website may contain links to other sites. Unless expressly stated, these sites are not under
the control of Pedivan Sustainable Delivery Ltd or that of our affiliates.


6. We assume no responsibility for the content of such Websites and disclaim liability for any
and all forms of loss or damage arising out of the use of them.


7. The inclusion of a link to another site on this Website does not imply any endorsement of the
sites themselves or of those in control of them.


8. Use of the Website is also governed by our Privacy Policy, which is incorporated into these
terms and conditions by this reference. 


9. Any online facilities, tools, services or information that Pedivan Sustainable Delivery Ltd
makes available through the Website (the Service ) is provided “as is” and on an “as available”
basis. We give no warranty that the Service will be free of defects and/or faults. To the
maximum extent permitted by the law, we provide no warranties (express or implied) of
fitness for a particular purpose, accuracy of the information, compatibility and satisfactory
quality. Pedivan Sustainable Delivery Ltd is under no obligation to update information on the


10. Whilst Pedivan Sustainable Delivery Ltd uses reasonable endeavours to ensure that the
Website is secure and free of errors, viruses and other malware, we give no warranty or
guaranty in that regard and all Users take responsibility for their own security, that of their
personal details and their computers.


11. Pedivan Sustainable Delivery Ltd accepts no liability for any disruption or non-availability of
the Website.


12. Pedivan Sustainable Delivery Ltd reserves the right to alter, suspend or discontinue any part
(or the whole of) the Website including, but not limited to, any products and/or services
available. These terms and conditions shall continue to apply to any modified version of the
Website unless it is expressly stated otherwise.

Limitation of liability


13. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death
or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our
or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or
your liabilities in any way that is not permitted under applicable law.


14. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.


15. To the maximum extent permitted by law, Pedivan Sustainable Delivery Ltd accepts no
liability for any of the following:

a. any business losses, such as loss of profits, income, revenue, anticipated savings,
business, contracts, goodwill or commercial opportunities;

b. loss or corruption of any data, database or software;

c. any special, indirect or consequential loss or damage.General


16. You may not transfer any of your rights under these terms and conditions to any other person.
We may transfer our rights under these terms and conditions where we reasonably believe
your rights will not be affected.


17. These terms and conditions may be varied by us from time to time. Such revised terms will
apply to the Website from the date of publication. Users should check the terms and
conditions regularly to ensure familiarity with the then current version.


18. These terms and conditions together with the Privacy Policy contain the whole agreement
between the parties relating to its subject matter and supersede all prior discussions,
arrangements or agreements that might have taken place in relation to the terms and


19. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions
and no third party will have any right to enforce or rely on any provision of these terms and


20. If any court or competent authority finds that any provision of these terms and conditions (or
part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will,
to the extent required, be deemed to be deleted, and the validity and enforceability of the other
provisions of these terms and conditions will not be affected.21. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or
remedy will be deemed a waiver of that, or any other, right or remedy.


22. This Agreement shall be governed by and interpreted according to the law of England and
Wales and all disputes arising under the Agreement (including non-contractual disputes or
claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.
Pedivan Sustainable Delivery Ltd details


23. Pedivan Sustainable Delivery Ltd is a company incorporated in England and Wales with
registered number 10940039 whose registered address is 6B Waterlow Road, London, N19
5NH and it operates the Website


You can contact Pedivan Sustainable Delivery Ltd by email on


Terms & Conditions

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