Customer Care - Our Privacy Policy
At Pedivan Sustainable Delivery Ltd., we are committed to protecting the privacy of our customers, clients, and users of our website. This Privacy Policy explains how we collect, use, and share information about you when you visit our website or use our services. By using our website or services, you accept the collection, use, and sharing of your information as described in this Privacy Policy.
Information We Collect
We collect information about you in the following ways:
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Information you provide to us: We collect information that you provide to us directly, such as your name, email address, phone number, and any other information you choose to provide.
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Information we collect automatically: When you visit our website or use our services, we may automatically collect information about your device, including your IP address, browser type, operating system, and device identifier. We may also collect information about your location, browsing history, and interactions with our website or services.
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Information from third parties: We may collect information about you from third parties, such as partners or service providers.
How We Use Your Information
We use the information we collect about you for the following purposes:
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To provide, maintain, and improve our website and services: We use the information we collect to provide, maintain, and improve our website and services, including to process and fulfill your orders, respond to your inquiries, and communicate with you about your account and orders.
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To communicate with you: We may use your information to communicate with you about your account and orders, as well as to send you promotional materials or other marketing communications. You can opt out of receiving promotional emails by following the opt-out instructions provided in the emails.
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To personalize your experience: We may use your information to personalize your experience on our website and to tailor the advertising and marketing messages you receive from us.
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For research and analysis: We may use your information for research and analysis purposes, including to better understand the needs and preferences of our customers and to improve our website and services.
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To comply with legal obligations: We may use your information as necessary to comply with legal obligations, such as to respond to subpoenas or requests from law enforcement agencies.
Sharing Your Information
We may share your information in the following ways:
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With third-party service providers: We may share your information with third-party service providers who help us to operate our website and provide our services, such as payment processors, web hosting companies, and fulfillment centers.
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With business partners: We may share your information with business partners for marketing and promotional purposes, but only with your consent.
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As required by law: We may disclose your information as required by law, such as to comply with a subpoena or similar legal process, or to protect the rights, property, and safety of Pedivan Sustainable Delivery Ltd., our customers, or others.
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With your consent: We may share your information with third parties for any other purpose with your consent.
Your Choices
You have the following choices with respect to your information:
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Opting out of promotional communications: You can opt out of receiving promotional emails from us by following the opt-out instructions provided in the emails.
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Accessing and updating your information: You have the right to access and update the personal information you have provided to us. You can access and update your information through your account settings on our website.
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Requesting deletion of your information: You have the right to request that we delete your personal information from our systems. Please note that we may retain certain information as required by law or for legitimate business purposes.
Data Security
We have implemented appropriate technical and organizational measures to protect the security and confidentiality of your information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.
Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your information, please contact us at:
Pedivan Sustainable Delivery Ltd.
6B Waterlow Road London, N19 5NH
Phone: +44 207 9711102
Email: info@pedivan.co.uk